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Above and Beyond Customer Service
Each November, we honor City of Rowlett employees recognized for their Above and Beyond customer service. Below are the expectations that describe Above and Beyond customer service, which translates into going that extra step to ensure a customer comes away with the feeling of being “WOWED." These guidelines offer employees the opportunity to serve in a way that gives customers much more than they expect.

When these expectations are exhibited, an employee may be recognized by a coworker, supervisor or the customer.  These employees are recognized by the City Manager on a quarterly basis and are formally recognized annually at the first City Council meeting in November with a special reception and celebration of their service.
  • Advocate for the Customer
    See a customer’s need and does not ‘pass the buck’ or ignore the need.

  • Outstanding Communication
    Ensure the customer's needs and issues were addressed through issue resolution.

  • Be Proactive
    Showing the initiative to look for solutions to unique problems 

  • Exceptional Teamwork
    Working outside of normal job function to accomplish the mission.

  • Pride
    Taking pride through action in the City of Rowlett and/or their job. 

2016 Above and Beyond Recognition
11 City of Rowlett employees were recognized for their exemplary Customer Service in Fiscal Year 2016 at the November 1, 2016 City Council Meeting.

Read their stories here!
 2016 Employee Recognition.JPG


4000 Main Street Rowlett, TX 75088