972-412-6201 After-hours Emergencies Only
P.O. Box 660054
4004 Main St.
Monday - Friday
7:30 am - 5:00 pm
Welcome to the City of Rowlett's Utility Billing
Department. We are dedicated to providing prompt, superior customer service through billing consistency and accuracy.
We are the principal business office of the City and are responsible for the billing and collection efforts for water
fees. This includes responding to customer concerns and issues, enforcing non- or late-payment practices and managing changes to the customer database.
The services provided by the department include:
Create Your AMI Profile - Get Real-Time Water Usage!
→ How to read your water meter video
Create your AMI profile today...water customers (YOU!) now have the ability to access water consumption online!
In fact, the system reads every hour so you can get real-time usage information. Simply create an account at www.rowlett.com/AMI, set up your alerts and start tracking your usage. Armed with this information, customers can spot and repair potential leaks before they result in a higher bill!