Action Center

Welcome to the Action Center

The Action Center is your one-stop shop for information and assistance. The Action Center provides courteous and efficient customer service by offering citizens a hassle-free method of obtaining information and reporting concerns.

Report Your Concerns

Did you see a pothole on your way to work? Is the signal light at the end of your street out? Use the Action Center to report these problems or other concerns.

You may enter your request or concern:

Online through our Action Center. For code violations, visit the new online portal.
By email
By calling the Action Center at 972-412-6100
In person at City Hall, 4000 Main Street

Staff Actions

Our staff will take information about the problem, including the address of your concern, and route the request to the proper department for investigation. An Action Center Representative is available from 8:00 am to 5:00 pm, Monday through Friday. The online Action Center is available 24 hours a day, seven days a week.